Refunds before download
Credit Repair Ease products are digital files delivered through private download links. You may request a refund within seven calendar days after purchase if our delivery records show that none of the purchased files has been downloaded.
Once any purchased file has been downloaded, the sale is final because a digital file cannot be returned.
How to request a refund
Email info@21cdvgroup.com from the address used at checkout. Include the purchaser name, purchase date, product, and Stripe receipt or order reference. Never send a full card number, Social Security number or credit report.
Eligible refunds are issued to the original payment method. Your bank or card issuer controls when the credit appears.
Delivery or technical problems
If a link does not appear, expires before use, or delivers a damaged or incorrect file, contact support. We will first provide a working link or correct file. A delivery problem does not make an otherwise undownloaded purchase ineligible for a refund.
Third-party AI services
The AI companion runs in your own Claude or ChatGPT account. Changes to either service's plans, workspace permissions, features or availability are outside our control. The ChatGPT edition requires custom plugin access, which is not available on every account. This requirement is disclosed before purchase. If you cannot install either included edition, contact support and we will help troubleshoot using the setup guide.
Duplicate, unauthorized, or incorrect charges
Contact us promptly about a duplicate charge, unauthorized transaction, or undelivered purchase. We will investigate confirmed billing or delivery errors. This policy does not limit rights that apply to unauthorized charges or billing errors.
Rights that cannot be waived
Nothing in this policy limits a refund, cancellation, or consumer right that cannot legally be waived.